Refund policy

CamoShade Refund Policy

Returns

Returns Window:
The CamoShade return policy covers a 30-day period that starts on the date of delivery/goods received by the customer and concludes 30 calendar days afterward. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund on your purchase.

Exceptions:
Products purchased and delivered that are damaged, worn, or torn upon arrival are eligible for a return beyond the returns window, provided the products are free from any damage caused by the customer, unused, and in the same condition as when they were received.

Exceptions (cont.):
If the product is defective past the returns window and has been used, please refer to our Warranty policy so we can provide a replacement for your item. Items in the warranty process are not subject to the returns window and are not eligible for a refund or reimbursement.
In all of the cases above, we require a receipt or proof of purchase to process your claim.

Fees (Restocking + Incorrect Claim):
There are certain situations where only partial refunds are granted (if applicable):

• Returned items are subject to a 15% restocking fee (this covers our initial free shipping and repackaging/merchandising costs).

• If the claim is incorrect and the item is found not in its original condition, is damaged, or missing parts for reasons not due to our error, we may apply a fee up to 100% of its value.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable):
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at camoshadeinfo@gmail.com.

Sale Items (if applicable):
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Shipping:
To return your product, you should mail to camoshadeinfo@gmail.com

If the item is free from defects, the customer will be responsible for all return shipping costs without reimbursement. If the item is approved for return due to replacement under warranty, shipping may be reimbursed.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.